Frequently Asked Questions

Artviewings caters to the art needs of collectors, home owners, corporate clients and trade partners who are looking to augment their interiors with coordinated art. Our industry’s unique RealView™ shopping experience helps customers discover and visualize art in their interiors before making a purchase. We provide our growing community of trade partners easy-click tools to build client portfolios and collaborate with all the stakeholders during buying process. Artviewings partners with some of the world’s most renowned and emerging artists, allowing us to showcase their passion and vision through unique works. Artviewings currently operates all its business through its retail website at Artviewings.com and is headquartered in San Jose, CA, USA
About Artviewings
Artviewings is a lifestyle brand catering specifically to the art needs of homeowners, architects and interior designers looking to augment their living spaces with harmonious and color-coordinated art from around the world. Artviewings RealView™ experience helps you curate a portfolio for your project and visualize artwork in situ on your walls.
Where does the artwork ship from?
Most of the work will be delivered from the artist’s studio to your specified shipping address. We also carry an inventory of some art with us in California.
Who are Artviewings artists?
Artviewings partners with some of the world's most renowned and emerging artists, allowing them to showcase their unique artwork, passion and vision. We aim to provide a customer experience that is unparalleled, backed by our behind the scenes technology engine and a world-class team!
Does Artviewings have a physical gallery location?
We do not operate a physical gallery, however we regularly participate in art fairs and put on temporary shows. If you would like to get information about our next event, please subscribe to our newsletter at the bottom.
What is Artviewings privacy policy?
Artviewings is committed to respecting your privacy and recognizing your need for appropriate protection and management of the contact information you share with us. Please read our complete Privacy Policy here.
Can Artviewings assist my company with gift–giving and large orders?
Artviewings is dedicated to providing our customers with a superior level of service. Please reach out to us at 408.599.8857 or tradeorders@artviewings.com. One of our associates will be happy to assist you.
Does Artviewings offer a gift card program?
At this time Artviewings does not offer any gift card programs. For trade partners who want to run a campaign, please reach out to us at 408.599.8857 or tradeorders@artviewings.com. One of our associates will be happy to assist you.
Does Artviewings offer coupons, coupon codes, promotions or other deals?
Artviewings occasionally provides special pricing on some of the artworks. Please subscribe to our newsletter at the bottom to receive promotions.
Do you offer a trade program?
Artviewings extends trade benefits to art advisors, consultants, residential interior designers, home stagers, general contractors or architects working directly with a homeowner on their home design or improvement project. To learn more or to enroll please check out our Trade Program.
Do you accept artist submissions?
Artviewings represents artists from all over the world. If interested please find more information at Artist submissions.
Is the artwork exhibited at Artviewings a financial investment?
Artviewings encourages art patrons to purchase artwork for enjoyment and aesthetic values. However, art can be a financial investment as the demand for a particular artist and/or piece of artwork grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index that explains the appreciation of art as a financial investment.
Does Artviewings have a Registry feature?
Artviewings does not offer a Registry service at this time.
How can I contact Artviewings?
Happy to help you with your needs. Contact us at: Email: contact@artviewings.com Phone: (408) 599-8857
Site Features & Navigation
Do I need to log in to make a purchase?
You don't need to create an account to browse works. Users may make purchases without registering. However, registering is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, shipping information or wish list. Additionally, when we have special artist exhibitions or other promotions, our registered users will be among the first to know.

Creating an account with us is simple. All we need is your email address and a password. Start by creating an account here
I forgot my password. How can I log in?
To reset your password, click the Sign In link located on the site header and then click “Forgot Your Password.” You will be prompted to enter your email address; after doing so, click “Submit.” You will receive a link to reset your password in your email.
What are some ways to discover new art/artists?
We provide a number of ways for our collectors to discover some of the most exciting artists and works. Subscribe to our Newsletter where we feature our Curator's picks for best new art uploaded that week. It also offers a glimpse into the latest curated collections and featured artists. You can also save an art you like in your collection and you will get updates in your email when the artist submits a new work.
How do I search for artworks, artists or Artviewings partners?
From the search box at top, you can search for artwork(s) using an artist's name, an artwork's title, or by collection name. On the browse works page, you will be given the option to sort and filter results by price, medium, size, etc.
How do I know when new artworks by artists I like become available?
Save the artwork you like in your collection and you will get updates in your email when the artist submits any new work. You must be signed in to save an artwork to your collection.
I know what kind of art I like, but how do I narrow my search?
For a quick keyword search of our entire selection according to art, artist, and art collection, use the search box at the top right side of our site. Use this if you know exactly which artwork, artist or collection you're looking for, or if you'd like to find works of any medium with a certain word (or words) within the artwork's title or description. You can also narrow down search by clicking on category and sub-category links.
How do I know if an artwork is available?
All artwork are available for sale unless indicated as “Sold.” If you encounter a sold-out item and you wish to be notified if it becomes available or when the artist submits any new work, click on the artwork and save it to your collection.
Can I get one-on-one help in finding original art?
One of our Art Advisors will be able to help you find the right artworks for your collection. Please reach out to our art advisory services at service@artviewngs.com.
In order to add and save works to my cart, do I need to sign in?
If you are using the same computer, you will not have to sign in. However, in order to access a saved cart from a different computer, you will need to log into your account before you add items to the cart, and then log back into your account when you return to see your saved artworks.
Why is my saved shopping cart empty?
Art saved in your shopping cart is removed after 14 days.
Why is the price of an artwork in my saved shopping cart different from when I selected it?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
How do I follow artviewings on social media?
Be sure to stay connected with us through our email newsletter or by following us on one of our social media channels such as Twitter, Linkedin and Instagram.
How do I add art to my collections/wishlist?
Click the Heart icon next to "add to collection" net to the image on the Artwork's page.
Can I change the currency?
You may view the entire site in U.S. dollars or Euros. To do so, click the currency drop-down menu located in the site header and select your preferred currency. Conversions are based on exchange rates and are updated daily; as a result, prices may fluctuate. Please note that all purchases are processed in U.S. dollar.
Purchase Policies & Promotions
How do I make a purchase?
Artviewings is a fully transactional e-commerce platform. Unless indicated as “Sold,” all artworks on the site are available to purchase directly through the site. To make a purchase, visit the detail page for the work you wish to collect and click “Add to Cart.” You can access Your Cart at any time by clicking the Cart page link, which is located in the site header. From the Cart page, you can continue the checkout process by selecting your preferred payment method (either credit card or PayPal).
How do I purchase a gift card?
Gift card is a great option when you want to introduce someone to art collection or when you want to purchase artwork on a special occasion but dont know their personal preference. You can purchase a gift card and send it to their email with a personal message. The receiver will receive an email with instructions on how to use the gift card.
I like some works but I ned more time to make the purchase. How do I reserve an artwork?
If there's a specific work you'd like to acquire but need more time to complete the purchase, please email us @ sales@artviewings.com with "Artwork Reservation Request" in the subject line and include the following information:

-Reason for requiring the reservation
-Title of the artwork you'd like to reserve
-Artist's name
-Your contact telephone number
Please know that the reservation process should ONLY be used if you are already committed to purchasing the work. Out of respect for our artists, we don't allow collectors to reserve the artwork if they're still in the decision stage about purchasing.
Will the artwork include the artist's signature?
Most of the artworks have artist's signature on either front or back but please note that it is entirely at the discretion of the artist. If you have a special request regarding a specific artwork, please contact art advisory at support@artviewings.com prior to your purchase to ensure that the artist is amenable to making any changes or additions to their artwork. We can reach out to the artist on your behalf to clarify any details.

Please be aware that even if the artist declines a request to make alterations, you will always receive a Certificate of Authenticity with the artist's signature and an exact description of the artwork.
Will my artwork arrive ready to hang?
It is always helpful to review the description of the artwork you want to purchase, to determine if it arrives ready to hang. Artwork that is shipped in box or crate is ready to hang. Also if you order framing service along with your artwork it comes shipped ready to hang. If an artwork is shipped rolled in a canvas then it needs to be stretched on a frame before mounting on the wall.

Should you have any questions regarding an artwork, we are happy to help! Please contact us at service@artviewings.com. Thank you so much for your interest.
Can I save items in my shopping cart for purchase at a later date?
Yes. Works placed in your shopping cart and not purchased immediately will remain in the cart for 14 days. Your saved shopping cart is accessible only via the computer that created it, unless you log into your account before adding artwork to your cart. If you add works to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days.
How do I update my contact information?
Go to Account Dashboard to change your settings.
How do I subscribe/unsubscribe from the email newsletter?
Newsletter Subscription settings can be managed here.
How do I delete my account?
Please email us at support@artviewings.com with “DELETE MY ACCOUNT” in the subject line. Though we're sorry to see you go, your valuable inputs will help us to continually improve the service and experience. Providing a reason for your cancellation within the email is optional, but we would greatly appreciate it.
How are artworks authenticated?
All artworks are accompanied by a Certificate of Authenticity issued by the artist.
How can I best care for my artwork?
The best way to care for your art is to frame your new purchase as soon as possible. Please contact Art Advisory Service by emailing at service@artviewngs.com if you have any questions.
What is a limited edition artwork?
Art editions offer an affordable and accessible way to build an art collection. Editioned artworks can vary in medium and are produced at one time by the artist in a limited number. No additional artworks are ever produced beyond the determined edition number, which is why they remain valuable investment opportunities.
Do you sell prints?
No. Artviewings is proud to present one-of-a-kind original art. This includes limited Editions as well.
What type of artwork do you exhibit?
Artviewings exhibits original art created by top established and emerging artists from across the world, selected by our panel of curators
What's the difference between buying limited edition vs. open edition prints?
Certain artworks on the platform are labeled as “limited edition”. Limited editions are produced in a set limited quantity. For example, if the artist is selling a limited run of 25 prints, once those 25 prints have sold, that limited edition will no longer be available to purchase. The exclusive nature of a limited edition print effectively raises its value and, therefore, its price. Open edition artworks on the other hand are not limited in quantity and can be reproduced indefinitely. Because there's no limit to the number of prints that can be made, an open edition print is priced lower than a limited edition print. Please note that Artviewings does not carry any open editions.
Does Artviewings provide framing services?
We offer framing for all limited edition prints and on some originals. Please check the description when buying. If you are interested in framing for your artwork, please contact us at service@artviewings.com and we'd be happy to help you find a framer.
How does Artviewings price artwork?
Artwork is priced using artists' inputs and the expertise of our curators. When artists submit images of their work, they are asked to enter desired prices for each artwork. That price is then compared to our in-house curator appraisal. We take pride in our ability to fairly and accurately price the art.
What if I have questions about your artwork?
Please contact us online or call us at 408.599.8857.
Where can I find details on custom frames?
We partners with 3rd party partners with excellent credentials for their framing need. If you made a purchase with us and want your art to be framed, send us an email at service@artviewings.com or give us a call at (408) 599-8857.
Can I make an Offer on an artwork?
Love the artwork? Please contact us online or call us at 408.599.8857. Please be certain to include the name of the artist and the name of the artwork so that we may easily identify the offer in our system. Your offer will be received by a representative in our Support Team who will notify the artist on your behalf. You should expect to receive an answer or counter-offer within 72 hours. If you’ve submitted an offer on an artwork, please be advised that it will not be put on hold and still be available for sale at full price, and another collector will be able to purchase the artwork at any time. Should your offer be declined by the artist, our Curatorial Team will offer you their Art Advisory services free of charge to assist you in finding a similar artwork within your budget.
Will Artviewings send an order confirmation via email?
Yes. When placing an order, we will send you an email message confirming your order. We will also send you a follow-up email as soon as the order is shipped. Please note that it is mandatory to enter your email address when placing an order.
How can I find out the status of an order placed online?
You can track your order status online by visiting the Order Tracking page. You'll need your order number and your email or phone number to use this service. Alternatively, you can call us at 1.408.599.8857 between the hours of 9:00 am - 5:00 pm PT (M-F) and ask us to check your order status.
How can I make a change or cancel my order?
Please check our return policy for further details.
What is Artviewings Buyer Protection Program?
We know buying unique artworks online requires trust. With Artviewings Buyer Protection, you can shop the world’s most iconic artworks and signature works with confidence! For more details, click here
What is the return policy?
Artviewings is committed to ensuring 100% satisfaction to our art collectors. All works purchased on the platform are eligible for return as per Buyers Protection guidelines. Please read our return policy for more details.
How can I return artwork?
Please read our return policy for details on eligibility and process to return works.
What are the available shipping options?
Shipping options depend on the origin and destination. All applicable shipping options will be displayed during the checkout process.
How are shipping and processing surcharges calculated?
Shipping cost is determined based on the price, dimensions, and weight of the artwork purchased, as well as by the item’s origin and the shipping destination. Shipping cost includes all packaging, handling, and insurance fees. To estimate the shipping cost on your order, add the desired item(s) to your shopping cart and enter your shipping location on your cart page.
Do you offer rush delivery?
We are unable to offer rush delivery as most of the art is shipped directly from the artist. If you have any special request, please reach out to us at 1.408.599.8857 or email us at service@artviewings.com with “RUSH DELIVERY REQUEST” in the subject line. One of our associates will be glad to work with you.
How is tax estimated on my purchase?
Tax is calculated based on the artwork location and your shipping address. For orders shipped within the United States, sales tax is only charged for California & New York State shipping addresses. For international shipments, duties and taxes are added to orders based on the current country rates.
Can orders be shipped to a P.O. Box?
No. We don’t not ship to PO box
Can orders be shipped internationally?
Yes. We are happy to ship artwork to any destination in the world. Please note, artwork shipped internationally may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.
Can I view the artwork in person prior to purchase?
Artwork is housed all over the world, so we are unable to accommodate viewing sessions prior to purchase. Please make use of RealView™ feature to visualize artwork in your desired space.
When will my order ship and be delivered?
The artwork is typically shipped within 3-5 business days. If the artwork is shipped across international borders, please allow an additional 10 days for it to arrive. Once your artwork is shipped you will receive an email with a tracking number so that you can see exactly when your art will arrive.
Do I need to sign for my package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects, Artviewings packages should not be left unattended.
How is shipping insurance calculated?
Insurance is automatically included in shipping fees and covers door-to-door handling.
May I return artwork if it does not meet my expectations?
Please see our return policy for more details.
How do I return a piece of artwork?
Please see our return policy for more details.
How can I return artwork If I live outside the United States?
The process for returning artwork is the same as it is for customers from United States. Please see our return policy for more details.
What should I do if I receive a damaged piece of art?
We would like to make it right. Our Buyers Protectioncovers all artwork purchases in the unlikely event of damages in transit. Also see our return policy on how to initiate the returns.
How much does shipping cost?
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Shipping and insurance cost is determined based on the price, dimensions, and weight of the artwork purchased, as well as by the item’s origin and the shipping destination and is automatically applied at checkout.
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How long does my refund take?
Once the returned artwork safely reaches the artist, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus return cost, as applicable) within 7-10 business days of your merchandise return. See our return policy for further details.
How can I order offline?
To place an order offline, please call us at 408.599.8857 and one of our service advisors will be happy to help you.
How will I know that you've received my order?
Once items have been ordered, the confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your artwork ships, including tracking information (if available).
How do I know if the artwork I am considering is available?
All artworks listed on Artviewings.com is available for purchase. On rare occasions, we find that the artist or gallery we work with has not informed us of the sale. If this should occur, we'll notify you immediately. Also please be noted that you will not be charged until your artwork is shipped.
How do I ship to an address other than my billing address?
Go to Account Dashboard and click on “Manage Addresses” to add or change your shipping address.
Will I receive all the items in my order at the same time?
All the artworks are shipped directly from the artists studios and may arrive individually. If you want all your artwork to arrive at the same time please give us a call at 1.408.599.8857 before you place an order.
How can I track the progress of my artwork shipment?
Once your artwork is shipped you will receive an email with a tracking number so that you can see exactly when your art will arrive.

Your Sales Advisor will also be closely monitoring your order daily until it's delivered and will notify you of any important information regarding your order.
How do I view my order status and history?
All your order history can be viewed here.
What are my international shipping options?
Shipping options depend on the destination of shippment. All available options will be presented to you during the checkout process.
What payment methods do you accept?
Online checkout system accepts credit cards including American Express, Visa and Mastercard as well as PayPal. If you prefer to pay by wire transfer or check, please contact us at 1 408.599.8857 or send us an email at service@artviewngs.com.
When I submit credit card information online, is it secure?
Artviewings.com uses sophisticated encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the artviewings.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
Do you offer payment plans for purchasing artwork?
We provide a financing option through PayPal. At checkout, click on the yellow "Checkout with PayPal" button. You can then select the Bill Me Later option. Paypal offers 6 months of no payments and no interest financing on purchases of $99 or more. If you have any questions, please email us at service@artviewings.com.
May I apply multiple discounts to the same order?
You may use only one coupon or promotional offer per order. Coupon codes may not be combined with any other promotional offer, such as gift cards purchased at a discount.
When is my credit card charged?
Your credit card is charged when the order ships.
I'm having trouble paying by Credit Card/PayPal. What do I do?
If your credit card is being declined during purchase, please make sure that all information including billing address, expiration date and CVV code are entered correctly. You may also want to review your bank’s fraud alert policies. Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds), especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.

If you are using PayPal, please note that they have various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance or visit their website for troubleshooting information.
How can I get a hold of a real person or get a question answered?
If you have a question that we did not address, please contact or call us at 1 408.599.8857.
How do I report fraud, harassment, and other abusive behavior on the site?
Please contact us immediately at support@artviewings.com with an explanation of the incident(s) in question as well as any evidence, if possible, of the violation.
Any other questions we haven't answered?
For questions we haven't answered or information we haven't provided, please Contact us. We welcome your comments and suggestions, and thank you for shopping with us.
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