
Frequently Asked Questions
Artviewings caters to the art needs of collectors, home owners, corporate
clients and trade partners who are looking to augment their interiors with
coordinated art. Our industry’s unique RealView™ shopping experience helps
customers discover and visualize art in their interiors before making a
purchase. We provide our growing community of trade partners easy-click
tools to build client portfolios and collaborate with all the stakeholders
during buying process. Artviewings partners with some of the world’s most
renowned and emerging artists, allowing us to showcase their passion and
vision through unique works. Artviewings currently operates all its business
through its retail website at Artviewings.com and is headquartered in San
Jose, CA, USA
- General
- Shopping Info
- Manage Account
- Artwork Details
- Orders, Delivery & Returns
- Credit & Payments
- Other Questions
About Artviewings
Artviewings is a lifestyle brand catering specifically to the art
needs of homeowners, architects and interior designers looking to
augment their living spaces with harmonious and color-coordinated
art from around the world. Artviewings RealView™ experience helps
you curate a portfolio for your project and visualize artwork in
situ on your walls.
Where does the artwork
ship from?
Most of the work will be delivered from the artist’s studio to your
specified shipping address. We also carry an inventory of some art
with us in California.
Who are Artviewings
artists?
Artviewings partners with some of the world's most renowned and
emerging artists, allowing them to showcase their unique artwork,
passion and vision. We aim to provide a customer experience that is
unparalleled, backed by our behind the scenes technology engine and
a world-class team!
Does Artviewings have a
physical gallery location?
We do not operate a physical gallery, however we regularly
participate in art fairs and put on temporary shows. If you would
like to get information about our next event, please subscribe to
our newsletter at the bottom.
What is Artviewings
privacy policy?
Artviewings is committed to respecting your privacy and recognizing
your need for appropriate protection and management of the contact
information you share with us. Please read our complete Privacy
Policy here.
Can Artviewings assist
my company with gift–giving and large orders?
Artviewings is dedicated to providing our customers with a superior
level of service. Please reach out to us at 408.599.8857 or
tradeorders@artviewings.com. One of our associates will be happy to
assist you.
Does Artviewings offer a
gift card program?
At this time Artviewings does not offer any gift card programs. For
trade partners who want to run a campaign, please reach out to us at
408.599.8857 or tradeorders@artviewings.com. One of our associates
will be happy to assist you.
Does Artviewings offer
coupons, coupon codes, promotions or other deals?
Artviewings occasionally provides special pricing on some of the
artworks. Please subscribe to our newsletter at the bottom to
receive promotions.
Do you offer a trade
program?
Artviewings extends trade benefits to art advisors, consultants,
residential interior designers, home stagers, general contractors or
architects working directly with a homeowner on their home design or
improvement project. To learn more or to enroll please check out our
Trade Program.
Do you accept artist
submissions?
Artviewings represents artists from all over the world. If
interested please find more information at Artist submissions.
Is the artwork exhibited
at Artviewings a financial investment?
Artviewings encourages art patrons to purchase artwork for enjoyment
and aesthetic values. However, art can be a financial investment as
the demand for a particular artist and/or piece of artwork grows.
For more information regarding this subject, refer to the MEI/Moses
Fine Art Index that explains the appreciation of art as a financial
investment.
Does Artviewings have a
Registry feature?
Artviewings does not offer a Registry service at this time.
How can I contact
Artviewings?
Happy to help you with your needs. Contact us at: Email:
contact@artviewings.com Phone: (408) 599-8857
Site Features & Navigation
Do I need to log in to
make a purchase?
You don't need to create an account to browse works. Users may make
purchases without registering. However, registering is highly
encouraged to facilitate checkout and to take advantage of other
personalization features, such as accessing your order history,
shipping information or wish list. Additionally, when we have
special artist exhibitions or other promotions, our registered users
will be among the first to know.
Creating an account with us is simple. All we need is your email address and a password. Start by creating an account here
Creating an account with us is simple. All we need is your email address and a password. Start by creating an account here
I forgot my password. How
can I log in?
To reset your password, click the Sign In link located on the site
header and then click “Forgot Your Password.” You will be prompted
to enter your email address; after doing so, click “Submit.” You
will receive a link to reset your password in your email.
What are some ways to
discover new art/artists?
We provide a number of ways for our collectors to discover some of
the most exciting artists and works. Subscribe to our Newsletter
where we feature our Curator's picks for best new art uploaded that
week. It also offers a glimpse into the latest curated collections
and featured artists. You can also save an art you like in your
collection and you will get updates in your email when the artist
submits a new work.
How do I search for
artworks, artists or Artviewings partners?
From the search box at top, you can search for artwork(s) using an
artist's name, an artwork's title, or by collection name. On the
browse works page, you will be given the option to sort and filter
results by price, medium, size, etc.
How do I know when new
artworks by artists I like become available?
Save the artwork you like in your collection and you will get
updates in your email when the artist submits any new work. You must
be signed in to save an artwork to your collection.
I know what kind of art I
like, but how do I narrow my search?
For a quick keyword search of our entire selection according to art,
artist, and art collection, use the search box at the top right side
of our site. Use this if you know exactly which artwork, artist or
collection you're looking for, or if you'd like to find works of any
medium with a certain word (or words) within the artwork's title or
description. You can also narrow down search by clicking on category
and sub-category links.
How do I know if an
artwork is available?
All artwork are available for sale unless indicated as “Sold.” If
you encounter a sold-out item and you wish to be notified if it
becomes available or when the artist submits any new work, click on
the artwork and save it to your collection.
Can I get one-on-one help
in finding original art?
One of our Art Advisors will be able to help you find the right
artworks for your collection. Please reach out to our art advisory
services at service@artviewngs.com.
In order to add and save
works to my cart, do I need to sign in?
If you are using the same computer, you will not have to sign in.
However, in order to access a saved cart from a different computer,
you will need to log into your account before you add items to the
cart, and then log back into your account when you return to see
your saved artworks.
Why is my saved shopping
cart empty?
Art saved in your shopping cart is removed after 14 days.
Why is the price of an
artwork in my saved shopping cart different from when I selected it?
Prices are subject to change — including temporary reductions as
well as permanent increases. The prices of items in your cart
represent the current price for which you will be charged.
How do I follow
artviewings on social media?
Be sure to stay connected with us through our email newsletter or by
following us on one of our social media channels such as Twitter,
Linkedin and Instagram.
How do I add art to my
collections/wishlist?
Click the Heart icon next to "add to collection" net to the image on
the Artwork's page.
Can I change the
currency?
You may view the entire site in U.S. dollars or Euros. To do so,
click the currency drop-down menu located in the site header and
select your preferred currency. Conversions are based on exchange
rates and are updated daily; as a result, prices may fluctuate.
Please note that all purchases are processed in U.S. dollar.
Purchase Policies & Promotions
How do I make a purchase?
Artviewings is a fully transactional e-commerce platform. Unless
indicated as “Sold,” all artworks on the site are available to
purchase directly through the site. To make a purchase, visit the
detail page for the work you wish to collect and click “Add to
Cart.” You can access Your Cart at any time by clicking the Cart
page link, which is located in the site header. From the Cart page,
you can continue the checkout process by selecting your preferred
payment method (either credit card or PayPal).
How do I purchase a gift
card?
Gift card is a great option when you want to introduce someone to
art collection or when you want to purchase artwork on a special
occasion but dont know their personal preference. You can purchase a
gift card and send it to their email with a personal message. The
receiver will receive an email with instructions on how to use the
gift card.
I like some works but I
ned more time to make the purchase. How do I reserve an artwork?
If there's a specific work you'd like to acquire but need more time
to complete the purchase, please email us @ sales@artviewings.com
with "Artwork Reservation Request" in the subject line and include
the following information:
-Reason for requiring the reservation
-Title of the artwork you'd like to reserve
-Artist's name
-Your contact telephone number
Please know that the reservation process should ONLY be used if you are already committed to purchasing the work. Out of respect for our artists, we don't allow collectors to reserve the artwork if they're still in the decision stage about purchasing.
-Reason for requiring the reservation
-Title of the artwork you'd like to reserve
-Artist's name
-Your contact telephone number
Please know that the reservation process should ONLY be used if you are already committed to purchasing the work. Out of respect for our artists, we don't allow collectors to reserve the artwork if they're still in the decision stage about purchasing.
Will the artwork include
the artist's signature?
Most of the artworks have artist's signature on either front or back
but please note that it is entirely at the discretion of the artist.
If you have a special request regarding a specific artwork, please
contact art advisory at support@artviewings.com prior to your
purchase to ensure that the artist is amenable to making any changes
or additions to their artwork. We can reach out to the artist on
your behalf to clarify any details.
Please be aware that even if the artist declines a request to make alterations, you will always receive a Certificate of Authenticity with the artist's signature and an exact description of the artwork.
Please be aware that even if the artist declines a request to make alterations, you will always receive a Certificate of Authenticity with the artist's signature and an exact description of the artwork.
Will my artwork arrive
ready to hang?
It is always helpful to review the description of the artwork you
want to purchase, to determine if it arrives ready to hang. Artwork
that is shipped in box or crate is ready to hang. Also if you order
framing service along with your artwork it comes shipped ready to
hang. If an artwork is shipped rolled in a canvas then it needs to
be stretched on a frame before mounting on the wall.
Should you have any questions regarding an artwork, we are happy to help! Please contact us at service@artviewings.com. Thank you so much for your interest.
Should you have any questions regarding an artwork, we are happy to help! Please contact us at service@artviewings.com. Thank you so much for your interest.
Can I save items in my
shopping cart for purchase at a later date?
Yes. Works placed in your shopping cart and not purchased
immediately will remain in the cart for 14 days. Your saved shopping
cart is accessible only via the computer that created it, unless you
log into your account before adding artwork to your cart. If you add
works to your cart while you are logged into your account, you can
access your saved shopping cart by logging back into your account on
any computer for 30 days.
How do I update my
contact information?
Go to Account Dashboard to change
your settings.
How do I
subscribe/unsubscribe from the email newsletter?
Newsletter Subscription settings can be managed
here.
How do I delete my
account?
Please email us at support@artviewings.com with “DELETE MY ACCOUNT”
in the subject line. Though we're sorry to see you go, your valuable
inputs will help us to continually improve the service and
experience. Providing a reason for your cancellation within the
email is optional, but we would greatly appreciate it.
How are artworks
authenticated?
All artworks are accompanied by a Certificate of Authenticity issued
by the artist.
How can I best care for
my artwork?
The best way to care for your art is to frame your new purchase as
soon as possible. Please contact Art Advisory Service by emailing at
service@artviewngs.com if you have any questions.
What is a limited edition
artwork?
Art editions offer an affordable and accessible way to build an art
collection. Editioned artworks can vary in medium and are produced
at one time by the artist in a limited number. No additional
artworks are ever produced beyond the determined edition number,
which is why they remain valuable investment opportunities.
Do you sell prints?
No. Artviewings is proud to present one-of-a-kind original art. This
includes limited Editions as well.
What type of artwork do
you exhibit?
Artviewings exhibits original art created by top established and
emerging artists from across the world, selected by our panel of
curators
What's the difference
between buying limited edition vs. open edition prints?
Certain artworks on the platform are labeled as “limited edition”.
Limited editions are produced in a set limited quantity. For
example, if the artist is selling a limited run of 25 prints, once
those 25 prints have sold, that limited edition will no longer be
available to purchase. The exclusive nature of a limited edition
print effectively raises its value and, therefore, its price. Open
edition artworks on the other hand are not limited in quantity and
can be reproduced indefinitely. Because there's no limit to the
number of prints that can be made, an open edition print is priced
lower than a limited edition print.
Please note that Artviewings does not carry any open editions.
Does Artviewings provide
framing services?
We offer framing for all limited edition prints and on some
originals. Please check the description when buying. If you are
interested in framing for your artwork, please contact us at
service@artviewings.com and we'd be happy to help you find a framer.
How does Artviewings
price artwork?
Artwork is priced using artists' inputs and the expertise of our
curators. When artists submit images of their work, they are asked
to enter desired prices for each artwork. That price is then
compared to our in-house curator appraisal. We take pride in our
ability to fairly and accurately price the art.
What if I have questions
about your artwork?
Please contact us online or call us at 408.599.8857.
Where can I find details
on custom frames?
We partners with 3rd party partners with excellent credentials for
their framing need. If you made a purchase with us and want your art
to be framed, send us an email at service@artviewings.com or give us
a call at (408) 599-8857.
Can I make an Offer on an
artwork?
Love the artwork? Please contact us online or call us at
408.599.8857. Please be certain to include the name of the artist
and the name of the artwork so that we may easily identify the offer
in our system. Your offer will be received by a representative in
our Support Team who will notify the artist on your behalf. You
should expect to receive an answer or counter-offer within 72 hours.
If you’ve submitted an offer on an artwork, please be advised that
it will not be put on hold and still be available for sale at full
price, and another collector will be able to purchase the artwork at
any time. Should your offer be declined by the artist, our
Curatorial Team will offer you their Art Advisory services free of
charge to assist you in finding a similar artwork within your
budget.
Will Artviewings send an
order confirmation via email?
Yes. When placing an order, we will send you an email message
confirming your order. We will also send you a follow-up email as
soon as the order is shipped. Please note that it is mandatory to
enter your email address when placing an order.
How can I find out the
status of an order placed online?
You can track your order status online by visiting the Order
Tracking page. You'll need your order number and your email or phone
number to use this service. Alternatively, you can call us at
1.408.599.8857 between the hours of 9:00 am - 5:00 pm PT (M-F) and
ask us to check your order status.
How can I make a change
or cancel my order?
Please check our
return policy
for further details.
What is Artviewings Buyer
Protection Program?
We know buying unique artworks online requires trust. With
Artviewings Buyer Protection, you can shop the world’s most iconic
artworks and signature works with confidence! For more details,
click
here
What is the return
policy?
Artviewings is committed to ensuring 100% satisfaction to our art
collectors. All works purchased on the platform are eligible for
return as per
Buyers Protection
guidelines. Please read our
return policy
for more details.
How can I return artwork?
Please read our
return policy
for details on eligibility and process to return works.
What are the available
shipping options?
Shipping options depend on the origin and destination. All
applicable shipping options will be displayed during the checkout
process.
How are shipping and
processing surcharges calculated?
Shipping cost is determined based on the price, dimensions, and
weight of the artwork purchased, as well as by the item’s origin and
the shipping destination. Shipping cost includes all packaging,
handling, and insurance fees. To estimate the shipping cost on your
order, add the desired item(s) to your shopping cart and enter your
shipping location on your cart page.
Do you offer rush
delivery?
We are unable to offer rush delivery as most of the art is shipped
directly from the artist. If you have any special request, please
reach out to us at 1.408.599.8857 or email us at
service@artviewings.com with “RUSH DELIVERY REQUEST” in the subject
line. One of our associates will be glad to work with you.
How is tax estimated on
my purchase?
Tax is calculated based on the artwork location and your shipping
address. For orders shipped within the United States, sales tax is
only charged for California & New York State shipping addresses. For
international shipments, duties and taxes are added to orders based
on the current country rates.
Can orders be shipped to
a P.O. Box?
No. We don’t not ship to PO box
Can orders be shipped
internationally?
Yes. We are happy to ship artwork to any destination in the world.
Please note, artwork shipped internationally may take two to four
weeks for delivery, depending on the destination country.
Additionally, artwork may be subject to duties, taxes and/or fees.
Please consult your local customs office for more details about
duties and taxes.
Can I view the artwork
in person prior to purchase?
Artwork is housed all over the world, so we are unable to
accommodate viewing sessions prior to purchase. Please make use of
RealView™ feature to visualize
artwork in your desired space.
When will my order ship
and be delivered?
The artwork is typically shipped within 3-5 business days. If the
artwork is shipped across international borders, please allow an
additional 10 days for it to arrive. Once your artwork is shipped
you will receive an email with a tracking number so that you can see
exactly when your art will arrive.
Do I need to sign for my
package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due
to the valuable nature of artworks and design objects, Artviewings
packages should not be left unattended.
How is shipping insurance
calculated?
Insurance is automatically included in shipping fees and covers
door-to-door handling.
May I return artwork if
it does not meet my expectations?
Please see our
return policy
for more details.
How do I return a piece
of artwork?
Please see our
return policy
for more details.
How can I return artwork
If I live outside the United States?
The process for returning artwork is the same as it is for customers
from United States. Please see our
return policy
for more details.
What should I do if I
receive a damaged piece of art?
We would like to make it right. Our
Buyers Protectioncovers all artwork
purchases in the unlikely event of damages in transit. Also see our
return policy on
how to initiate the returns.
How much does shipping
cost?
ADD ANSWER
ADD QUESTION
Shipping and insurance cost is determined based on the price,
dimensions, and weight of the artwork purchased, as well as by the
item’s origin and the shipping destination and is automatically
applied at checkout.
ADD QUESTION
ADD ANSWER
How long does my refund
take?
Once the returned artwork safely reaches the artist, we will process
your return and the amount owed will be refunded to your original
source of payment in the same currency and using the same exchange
rate as your original order (minus return cost, as applicable)
within 7-10 business days of your merchandise return. See our
return policy
for further details.
How can I order offline?
To place an order offline, please call us at 408.599.8857 and one of
our service advisors will be happy to help you.
How will I know that
you've received my order?
Once items have been ordered, the confirmation page will show a
summary of your transaction. You may choose to print this for your
records. An email version of this summary will be sent promptly,
provided that we have an accurate email address. We'll send
subsequent email(s) when your artwork ships, including tracking
information (if available).
How do I know if the
artwork I am considering is available?
All artworks listed on Artviewings.com is available for purchase. On
rare occasions, we find that the artist or gallery we work with has
not informed us of the sale. If this should occur, we'll notify you
immediately. Also please be noted that you will not be charged until
your artwork is shipped.
How do I ship to an
address other than my billing address?
Go to
Account Dashboard
and click on “Manage Addresses” to add or change your shipping
address.
Will I receive all the
items in my order at the same time?
All the artworks are shipped directly from the artists studios and
may arrive individually. If you want all your artwork to arrive at
the same time please give us a call at 1.408.599.8857 before you
place an order.
How can I track the
progress of my artwork shipment?
Once your artwork is shipped you will receive an email with a
tracking number so that you can see exactly when your art will
arrive.
Your Sales Advisor will also be closely monitoring your order daily until it's delivered and will notify you of any important information regarding your order.
Your Sales Advisor will also be closely monitoring your order daily until it's delivered and will notify you of any important information regarding your order.
How do I view my order
status and history?
All your order history can be viewed
here.
What are my international
shipping options?
Shipping options depend on the destination of shippment. All
available options will be presented to you during the checkout
process.
What payment methods do
you accept?
Online checkout system accepts credit cards including American
Express, Visa and Mastercard as well as PayPal. If you prefer to pay
by wire transfer or check, please contact us at 1 408.599.8857 or
send us an email at service@artviewngs.com.
When I submit credit card
information online, is it secure?
Artviewings.com uses sophisticated encryption and authentication
tools to protect the security of your credit card information.
Specifically, every page in the artviewings.com ordering process
that requests credit card information uses Secure Socket Layer (SSL)
encryption, which is designed to render information unreadable
should anyone try to intercept it. To help ensure others will not
have access to your credit card information while on our Web site,
we urge you to sign off your account and close your browser window
when you have finished your visit, especially if you are sharing a
computer with someone else or are using a computer in a public
place.
What is the credit card
verification number?
This number printed on your card provides a safeguard when a
purchase is made using your credit card. For Visa, Mastercard and
Discover Network, it is the last three digits printed on the back of
the card. For American Express, it is the four digits printed above
the account number on the front of the card.
Do you offer payment
plans for purchasing artwork?
We provide a financing option through PayPal. At checkout, click on
the yellow "Checkout with PayPal" button. You can then select the
Bill Me Later option. Paypal offers 6 months of no payments and no
interest financing on purchases of $99 or more. If you have any
questions, please email us at service@artviewings.com.
May I apply multiple
discounts to the same order?
You may use only one coupon or promotional offer per order. Coupon
codes may not be combined with any other promotional offer, such as
gift cards purchased at a discount.
When is my credit card
charged?
Your credit card is charged when the order ships.
I'm having trouble paying
by Credit Card/PayPal. What do I do?
If your credit card is being declined during purchase, please make
sure that all information including billing address, expiration date
and CVV code are entered correctly. You may also want to review your
bank’s fraud alert policies. Your bank may flag any suspicious
activity on your account which may include first-time orders or
high-value purchases (regardless of the card’s available funds),
especially those made online. Your bank may require you to contact
them and authorize the purchase before allowing you to complete the
transaction. If you still experience problems, we advise that you
contact your bank or credit card provider and ask for their
assistance.
If you are using PayPal, please note that they have various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance or visit their website for troubleshooting information.
If you are using PayPal, please note that they have various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance or visit their website for troubleshooting information.
How can I get a hold of a
real person or get a question answered?
If you have a question that we did not address, please
contact or call us at 1
408.599.8857.
How do I report fraud,
harassment, and other abusive behavior on the site?
Please contact us immediately at support@artviewings.com with an
explanation of the incident(s) in question as well as any evidence,
if possible, of the violation.
Any other questions we
haven't answered?
For questions we haven't answered or information we haven't
provided, please
Contact us. We welcome your
comments and suggestions, and thank you for shopping with us.