FAQ


How are artists and galleries selected on Artviewings?
Artviewings combines an internal curatorial approach with input from the broader art community. The platform works with a dedicated curatorial team, alongside guest curators and industry professionals, to identify and present artists and galleries based on artistic merit, relevance, and quality of presentation. In addition, art advisors, curators, and design professionals on the platform actively curate and present works through RealView Presentations and Project Proposals, bringing a market-informed perspective to what is surfaced to collectors.

How can artworks be discovered in line with your collecting interests?
Artviewings offers several ways to explore and refine your preferences, whether independently or with guidance. You may browse RealView Presentations created by artists, galleries, and art professionals, which provide curated selections and help you discover your taste through context. Filters allow you to narrow results by artist, medium, style, price, and other criteria. Over time, the experience becomes more tailored as you engage with the platform by creating collections, following artists, galleries, and professionals, and interacting with content. If you are sourcing for a specific space, you may also upload images for RealView visualizations. For a more guided approach, you can use Find-A-Pro to work with an advisor or curator who can refine selections in line with your space and collecting objectives.

What is a RealView Presentation, and how does it benefit a collector?
A RealView Presentation is an interactive, curated presentation that places artworks within real or representative spaces, allowing you to evaluate each piece in context rather than in isolation. Created by artists, galleries, or art professionals, it brings together selected works along with key details such as pricing, availability, and purchase options. For collectors, this offers a more considered way to assess an artwork. By viewing works at scale and within a spatial setting, you can better understand proportion, placement, and overall composition. RealView Presentations also support a more collaborative process, enabling feedback, refinements, and comparison across multiple works, helping you move from exploration to acquisition with greater clarity and confidence.

How accurate are images and visualizations in RealView Presentations?
Images are provided by the artist or gallery and are expected to present the artwork accurately in terms of color, detail, and condition. RealView visualizations are designed to offer a reliable sense of scale, placement, and context within a space. As with any digital representation, slight variations may occur due to factors such as lighting, screen settings, and perspective. RealView Presentations are intended as a close visual guide to support decision-making, and additional images or details can be requested if needed prior to purchase.

Is it possible to request additional images or details prior to purchase?
Yes. You may request additional images, videos, or documentation from the artist or gallery at any stage before completing a purchase. This allows you to review the work more closely, including details of condition, scale, or presentation, and to make a fully informed decision, particularly for higher-value acquisitions.

Are limited editions clearly identified and verified?
Yes. Limited edition works are clearly labeled in the Listing, including key details such as edition size, edition number (e.g., 3/25), medium, and production method where applicable. Many works are accompanied by a Certificate of Authenticity (COA) or equivalent documentation confirming the edition details. If you require additional verification, such as publisher information, print details, or provenance, you can request this directly from the seller or through the professional managing your selection.

Can you work with a curator or advisor on the platform to refine your selection?
Yes. Artviewings is designed to facilitate collaboration with experienced curators, art advisors, and design professionals, allowing you to approach acquisition with a more considered and informed perspective. You can discover and engage these professionals through Find-A-Pro, and work with them to refine selections based on your taste, space, and collecting objectives. They may present tailored options through RealView Presentations, provide guidance on placement and composition, and support you through the decision-making process.
How is pricing determined for artworks on the platform?
Pricing is set by the artist or gallery offering the work and reflects factors such as the artist’s market position, medium, size, rarity, and overall context of the piece. In some cases, particularly when working through a Project Proposal, pricing may also reflect the scope of professional services involved, such as sourcing, curation, or project coordination. Artviewings does not set pricing, but provides a structured environment in which it is presented clearly, allowing you to evaluate each work within its appropriate market and professional context.

Are prices fixed, or can they be negotiated?
Pricing on Artviewings is established by the artist, gallery, or Member offering the work, and reflects factors such as the artist’s market position, provenance, rarity, medium, and overall context. Additionally, some artists or galleries may be open to negotiation and provide a “Make an Offer” option directly on the listing. This allows you to submit an offer for consideration. If you are working with a professional, they can also advise on pricing, facilitate discussions, or structure an offer on your behalf. In all cases, pricing is presented clearly, allowing you to make informed decisions with confidence.

Are there any hidden fees or commissions for buyers?
No. Artviewings does not charge buyers an additional platform commission. The price presented in a Listing or Project Proposal is determined by the artist, gallery, or professional involved, and may reflect the overall structure of the engagement where applicable. Shipping, taxes, and any import duties are typically presented separately unless otherwise specified.

Do prices include taxes, shipping, and handling?
In most cases, prices shown on the platform reflect the artwork price itself and do not include shipping, handling, taxes, or import duties unless explicitly stated. These costs are typically determined based on the destination, the size and nature of the work, and the logistics involved. Where relevant, they are presented separately at the time of purchase or outlined within a Project Proposal, allowing you to understand the full cost before proceeding.

Can I receive a formal proposal or quote before purchasing?
Yes. Artviewings is designed to support a more considered acquisition process, and you may request or receive a formal proposal before making a purchase. Proposals are typically prepared by artists, galleries, or art professionals and may include a curated selection of artworks, pricing, availability, and any associated services. When working with an advisor or designer, proposals can also reflect the broader context of your project, bringing together selections, logistics, and pricing into a clear, structured presentation that allows you to evaluate your options with confidence.
How is an artwork acquired on Artviewings?
You may acquire an artwork either directly from a Listing or through a Project Proposal or RealView Presentation shared with you by an artist, gallery, or art professional. In each case, the process is designed to be clear and structured, allowing you to review details, confirm pricing and availability, and proceed through a secure checkout. Whether purchasing a single work or as part of a broader project, the platform provides a seamless path from selection to acquisition.

Can acquisitions be made directly from a Project Proposal or RealView Presentation?
Yes. Both Project Proposals and RealView Presentations are designed not only for review but also to facilitate acquisition. They typically include selected artworks along with pricing, availability, and purchase options, allowing you to proceed directly with acquiring one or more works. This creates a seamless experience by bringing selection, context, and transaction together within a single, structured format.

What forms of payment are accepted?
Artviewings supports standard, secure payment methods for transactions completed through the platform. The specific options available may vary depending on the seller, location, and nature of the transaction. For higher-value acquisitions or more complex purchases, payment arrangements may also be coordinated through the seller or the professional managing your proposal, ensuring a process that is both secure and appropriate to the context.

Are transactions conducted securely?
Yes. Transactions on Artviewings are processed through secure payment systems, and appropriate safeguards are in place to protect your payment and personal information. The platform is designed to support professional, high-value transactions, with structured workflows that provide clarity from purchase through fulfillment. For added assurance, eligible transactions are supported by the Artviewings Guarantee and related policies.

Is it possible to reserve an artwork prior to completing payment?
In some cases, yes. The ability to reserve a work depends on the artist, gallery, or Member offering it, and may be available upon request. If you are working through a curated proposal or with an advisor, they can often coordinate a temporary hold while you finalize your decision. Availability and duration of any hold are determined by the seller, particularly for works with active interest.

Are international purchases and payments supported?
Yes. Artviewings is designed to support cross-border acquisitions, allowing collectors to purchase works from artists and galleries globally. Payment processing, shipping, and logistics are structured to accommodate international transactions, with details such as currency, taxes, duties, and delivery coordinated as part of the purchase or proposal. For more complex or high-value acquisitions, professionals on the platform can assist in managing the process to ensure it is handled smoothly and appropriately.

Is it possible to acquire multiple artworks as part of a single project?
Yes. Artviewings is designed to support project-based acquisitions, allowing you to consider and purchase multiple works within a single, coordinated context. Through Client Projects and curated proposals, artworks can be assembled, reviewed, and acquired together, often with the guidance of an advisor or designer. This approach is particularly well suited for building a collection or sourcing for a specific space, where cohesion, scale, and overall composition are considered as part of a unified vision.
Is international shipping available?
Yes. Most artworks on Artviewings can be shipped internationally, with arrangements coordinated by the artist, gallery, or seller responsible for the work. Shipping methods, timelines, and costs vary depending on the location, size, and nature of the artwork. For more complex or high-value shipments, particularly across borders, logistics can be coordinated with appropriate care, and professionals on the platform may assist in ensuring a smooth delivery process.

How are artworks prepared for safe delivery?
Artworks are packaged by the artist, gallery, or seller using professional-grade materials and methods appropriate to the medium, size, and fragility of the work. This may include protective wrapping, custom crating for larger or delicate pieces, and secure handling to minimize risk during transit. Sellers are responsible for ensuring that works are properly prepared for shipment, and for higher-value or complex deliveries, specialized packing and logistics may be arranged to ensure the work arrives safely.

Is shipping insured?
In many cases, shipping is insured, or insurance can be arranged as part of the delivery process, depending on the seller and the nature of the artwork. Details of coverage are typically provided at the time of purchase or within a curated proposal. For higher-value works, insurance is commonly included or recommended, and may be coordinated by the seller or the professional managing the transaction to ensure appropriate protection in transit.

What are the typical delivery timeframes?
Delivery timelines vary depending on the location of the artwork, the destination, and the nature of the shipment. In most cases, artworks are prepared and dispatched within 7 days of the order being placed, after which transit times will depend on the shipping method and destination. Domestic deliveries are generally completed more quickly, while international shipments may require additional time for customs clearance and specialized handling. Estimated timelines are typically provided at the time of purchase or within a curated proposal. For larger, fragile, or high-value works, delivery may be coordinated with additional care, which can influence the overall timeframe.

Can white-glove delivery or installation services be arranged?
Yes. White-glove delivery and installation services may be arranged depending on the artwork, location, and the Member facilitating the transaction. Such services are typically coordinated by the artist, gallery, or an art professional involved in your project, and may include careful handling, placement, and installation within your space. For larger or high-value works, these arrangements can be incorporated into a curated proposal to ensure a seamless and well-managed delivery experience.

How are large or fragile artworks handled?
Large or fragile artworks are managed with specialized care throughout packing, handling, and transport. Artists and galleries typically use custom crating, reinforced packaging, and protective materials suited to the specific requirements of the work. For oversized or delicate pieces, shipping is often coordinated through professional art logistics providers, with appropriate handling procedures in place to minimize risk during transit. Where needed, additional services such as on-site handling or installation may also be arranged to ensure the work is delivered and placed safely.

Will tracking details be provided for my shipment?
Yes. In most cases, tracking information is provided once the artwork has been dispatched by the artist or gallery. Tracking availability may vary depending on the shipping method and logistics provider. For international or high-value shipments, more detailed tracking and delivery updates are typically provided to ensure visibility throughout the process.
What does the Artviewings Guarantee cover?
The Artviewings Guarantee is designed to provide reassurance for eligible purchases made through the platform. It applies in situations where an artwork does not arrive, arrives damaged, is significantly different from its description, or raises valid concerns around authenticity. In such cases, Artviewings will work with you to determine an appropriate resolution, which may include a refund, restoration, exchange, or other outcome depending on the circumstances. For details, see Artviewings Guarantee.

What happens if an artwork arrives damaged or is not as described?
If an artwork arrives damaged or is significantly different from its description, you should notify Artviewings promptly and provide supporting details, including photographs of the work and its packaging. Timely reporting is important, as eligibility for resolution depends on meeting the specified reporting timelines. For eligible purchases made through the platform’s secure checkout, such situations are covered under the Artviewings Guarantee. Artviewings will review the claim and work toward an appropriate resolution, which may include a refund, restoration, exchange, or other outcome depending on the circumstances.

What are your return terms?
Artviewings offers a structured return process designed to ensure a fair and consistent experience. Depending on the circumstances, returns may be handled either under the Artviewings Guarantee or the standard Return Policy. For full details on eligibility, timelines, and the return process, please refer to the Artviewings Return Policy.

What is the return window for purchases?
In most cases, you are required to notify Artviewings of your intent to return an artwork within 7 days of delivery. This applies to standard returns under the Return Policy, while specific timelines may vary for claims under the Artviewings Guarantee. For complete details on applicable timelines and conditions, please refer to the Artviewings Return Policy and Artviewings Guarantee.

How are disputes addressed on Artviewings?
In most cases, concerns are first addressed through direct communication with the artist, gallery, or Member involved, allowing for a prompt and practical resolution. Where needed, Artviewings may step in to review the matter in accordance with the Artviewings Guarantee and applicable policies, and assist in facilitating a fair outcome. For full details, please refer to the Artviewings Guarantee and related policy documents.
Is it possible to work with an art advisor or interior designer through the platform?
Yes. Artviewings is designed to facilitate collaboration with experienced art advisors, curators, and interior designers, allowing you to engage professionals who can guide your acquisition process. You can discover and connect with them through the Find-A-Pro directory, and work together to refine selections, curate artworks for your space, and review options through tailored presentations. This approach offers a more considered way of acquiring art, bringing professional insight and spatial context into each decision.

What is Find-A-Pro?
Find-A-Pro is a curated directory on Artviewings that allows you to discover and connect with art advisors, curators, interior designers, galleries, and other art professionals. You can browse profiles based on location, expertise, or specialization, and engage professionals whose perspective aligns with your taste, space, and collecting goals. It provides a structured way to work with experienced professionals who can guide your selection, curate proposals, and support your acquisition process.

Can professionals source artworks on your behalf?
Yes. Artviewings is designed to support a more guided approach to collecting, and you may engage art advisors, curators, or design professionals to source works aligned with your preferences and objectives. Professionals can identify and present artworks tailored to your taste, space, or project, often through curated proposals and RealView Presentations. This allows you to review a refined selection rather than navigating the broader market independently, bringing both efficiency and informed perspective to the acquisition process.

Are additional services such as framing, installation, or project management available?
Yes. A range of professional services may be arranged through the platform, depending on the artist, gallery, or art professional you are working with. These services can include framing, installation coordination, logistics, and broader project management, and are often incorporated into Project Proposals or presented alongside selections in RealView Presentations where relevant. This allows you to approach an acquisition not only as a purchase, but as a complete, well-managed experience tailored to your space and requirements.

How are fees for professional services structured?
Fees for professional services are determined by the individual art advisor, curator, or design professional you choose to work with, and may vary depending on the scope and nature of the engagement. In many cases, fees are reflected within a Project Proposal or may be incorporated into the overall pricing of artworks, particularly where services such as sourcing, curation, or project management are involved. Where applicable, professionals may also present their fees separately. You can find more detailed information in the terms shared within the Project Proposal.

Is it possible to collaborate with multiple professionals on a single project?
Yes. Artviewings is designed to support collaborative workflows, allowing you to work with multiple professionals, such as advisors, curators, designers, or service providers, within a single project. Through Client Projects and RealView Presentations, collaborators can contribute to selections, provide input, and coordinate different aspects of the project. This approach allows for a more integrated process, particularly for larger or more complex acquisitions, where multiple areas of expertise may be involved.
Will a certificate of authenticity be provided?
Yes. All artworks on Artviewings are accompanied by a certificate of authenticity signed by the artist. This documentation is typically included with the work and serves to confirm its authenticity and origin. Additional supporting details, where applicable, may also be provided or requested prior to purchase.

Is provenance documentation provided for artworks?
Where applicable, provenance information is provided by the artist or gallery to offer context on the origin and history of the work. The availability and depth of documentation may vary depending on the artwork. Relevant details are typically included in the Listing or Project Proposal, and additional documentation can be requested prior to purchase if needed.

How are blue-chip or high-value artworks verified?
Verification of blue-chip and high-value artworks is undertaken by the artist or gallery offering the work, typically supported by established documentation such as certificates of authenticity, provenance records, and, where applicable, exhibition or publication history. Artviewings works with curated artists and galleries who stand behind the authenticity of the works they present. For eligible purchases, concerns relating to authenticity may also be addressed under the Artviewings Guarantee, subject to the applicable terms and timelines.

Are condition reports available upon request?
Yes. Condition details are typically provided within the Listing or Project Proposal, and more detailed reports can be requested from the artist or gallery if needed. This allows you to review the condition of the work with greater clarity prior to purchase, particularly for higher-value or sensitive pieces.

What documentation is provided for insurance or resale purposes?
Artworks are typically accompanied by a certificate of authenticity signed by the artist, along with a formal invoice confirming the details of the transaction. Where applicable, additional documentation such as provenance information or supporting records may also be provided. These materials are generally sufficient for insurance coverage and can support future resale or valuation, depending on the nature of the work.
Is my identity and purchase kept confidential?
Yes. Artviewings is designed to support a discreet and professional acquisition experience, and your personal information and transaction details are handled with care. Access to your activity, Project Proposals, and RealView Presentations is controlled through platform permissions and sharing settings, allowing you to manage who can view your information. For further details, please refer to the Privacy Policy.

Can private or off-market viewings be arranged?
Yes. Where available, artists, galleries, or art professionals may offer access to works that are not publicly listed, or present selections privately through RealView Presentations or Project Proposals. These arrangements are typically coordinated directly with the professional you are working with, allowing for a more discreet and tailored viewing experience aligned with your collecting interests.

How is my personal and transaction data protected?
Artviewings uses secure systems and safeguards to protect your personal information and transaction data, and processes payments through trusted, secure infrastructure. Access to your data, Project Proposals, and RealView Presentations is controlled through platform permissions, allowing you to manage how information is shared. Data is handled in accordance with applicable privacy and security standards.

Can I control who sees my activity or collections?
Yes. Artviewings provides controls that allow you to manage how your activity, saved selections, and shared materials are viewed. Project Proposals and RealView Presentations can be shared either with open access or through secure access, and you can choose who to invite or grant permissions to. This allows you to maintain discretion while collaborating with advisors, designers, or other stakeholders as needed.
Can artworks be acquired from international artists and galleries?
Yes. Artviewings supports a global network of artists and galleries, allowing you to acquire works across international markets. Purchases can be made across borders, with shipping, logistics, and documentation coordinated as part of the transaction or through a Project Proposal. This enables collectors to access a broader range of works while maintaining a structured and reliable acquisition process.

Are customs duties and import taxes included in the price?
In most cases, customs duties, import taxes, and related charges are not included in the listed price unless explicitly stated. These costs depend on the destination country and are typically the responsibility of the buyer. For international acquisitions, such charges may be outlined separately at the time of purchase or within a Project Proposal, allowing for a clearer understanding of the total cost.

Who handles customs clearance?
Customs clearance is typically managed by the shipping provider arranged by the artist or gallery, often working with a customs broker as part of the logistics process. While the process is handled on your behalf, you may be required to provide certain documentation or pay applicable duties and taxes, depending on the destination. For international acquisitions, these details are usually coordinated as part of the shipment or outlined within a Project Proposal.

Are there restrictions on importing certain artworks?
Import regulations vary by country, and certain artworks may be subject to restrictions depending on factors such as materials, cultural heritage laws, or export controls. For international acquisitions, it is advisable to review applicable regulations in your destination country. Artists, galleries, or professionals involved in the transaction can often assist with identifying any requirements, though ultimate compliance remains the buyer's responsibility.

Can assistance be provided with cross-border logistics and compliance?
Yes. For international acquisitions, artists, galleries, and art professionals on the platform can assist in coordinating shipping, documentation, and related logistics. This may include guidance on packaging, customs processes, and regulatory considerations, particularly for higher-value or complex shipments. Such support is often incorporated within a Project Proposal, helping ensure that the acquisition and delivery process is handled in a clear and well-managed manner.
Can multiple acquisitions be managed within a single project?
Yes. Artviewings is designed to support project-based collecting, allowing you to organize and manage multiple acquisitions within a single, structured workflow. Through Client Projects and RealView Presentations, artworks can be assembled, reviewed, and coordinated together. This approach is particularly well suited for building a collection or sourcing for a specific space, where cohesion, scale, and overall composition are considered as part of a unified vision.

Is it possible to save, organize, and revisit artworks under consideration?
Yes. Artviewings provides tools that allow you to save and organize artworks as you explore and refine your selection. You may create collections, revisit saved works, and review them within the context of RealView Presentations or a Project Proposal. This allows you to compare options over time and make more considered decisions as your preferences evolve.

Is it possible to collaborate with my team on artwork selections?
Yes. Artviewings is designed to support collaborative decision-making, allowing you to work with advisors, designers, or other stakeholders within a shared project. You can invite multiple team members to a Client Project and manage their access to project details. Through RealView Presentations and project workflows, collaborators can review selections, provide input, and participate in the decision process, while you retain control over visibility and permissions.

Are presentations or proposals stored for future reference?
Yes. RealView Presentations and Project Proposals are typically retained within your account, allowing you to revisit them as needed. This enables you to review past selections, compare options over time, and reference earlier discussions as your project evolves or your collecting preferences develop.

Can the status of purchases and projects be tracked?
Yes. Artviewings provides visibility into both purchases and ongoing projects, allowing you to stay informed throughout the process. Within your account, you can monitor the progress of orders, review updates related to shipping and delivery, and track activity within Client Projects and RealView Presentations, including feedback, revisions, and next steps.
Who is the seller when purchasing on Artviewings?
When you make a purchase on Artviewings, you are buying directly from the artist or gallery identified in the Listing or Project Proposal, not from Artviewings itself. Artviewings facilitates the transaction by providing the platform, tools, and secure checkout, while supporting the experience through the Artviewings Guarantee, which offers protection for eligible purchases in cases such as non-delivery, damage, or material misrepresentation. This allows you to engage directly with artists and galleries while benefiting from a structured, secure, and reliable acquisition process.

Does Artviewings vet artists, galleries, and professionals?
Artviewings works with a combination of curated artists and galleries, as well as a broader network of art professionals who use the platform. Artists and galleries featured on the platform are selected through internal curation and collaborations with guest curators and industry professionals, helping maintain a high standard of work and presentation. At the same time, professionals listed on the platform present their own credentials, experience, and services, and are responsible for the accuracy of that information. Artviewings establishes platform standards for quality, transparency, and conduct, and supports transactions through structured workflows and the Artviewings Guarantee, allowing collectors to engage with confidence.

What protections are in place for high-value transactions?
Artviewings is designed to support high-value acquisitions through a combination of secure payment infrastructure, structured workflows, and clear documentation. Transactions are conducted through the platform’s secure checkout, with visibility into pricing, communication, and delivery throughout the process. Eligible purchases are supported by the Artviewings Guarantee, which provides protection in cases such as non-delivery, damage, or material misrepresentation, with coverage of up to $100,000 USD, subject to the applicable terms and timelines.

How can an issue or concern be reported?
If you encounter an issue, you may contact Artviewings support directly through the platform or via the contact details provided, sharing relevant information about your order or concern. Where applicable, Artviewings will review the matter in accordance with the Artviewings Guarantee and related policies, and assist in facilitating a resolution. For time-sensitive issues, particularly those related to delivery or condition, prompt reporting is recommended to ensure eligibility under the applicable policies.
Is installation assistance available after delivery?
Yes. Installation support may be arranged through the artist, gallery, or an art professional involved in your project. Such services can include placement, handling, and coordination within your space, and may be planned in advance as part of a Project Proposal or coordinated following delivery, depending on your requirements.

Is conservation or maintenance guidance available?
Yes. Guidance on care, conservation, and long-term maintenance may be provided by the artist, gallery, or an art professional involved in your project. Depending on the work, this can include recommendations on handling, display conditions, and preservation. For more specific or ongoing needs, you may also engage a professional through the platform to ensure the work is maintained appropriately over time.

Can reframing or adjustments be arranged after purchase?
Yes. Reframing or related adjustments may be arranged after purchase, depending on the artwork and the artist or gallery involved. Such requests can be coordinated directly or through an art professional, who can advise on appropriate framing, materials, and presentation. These services are typically handled separately and may be tailored to suit your space and preferences.

Is ongoing advisory support available for your collection?
Yes. You may continue to work with art advisors, curators, or design professionals on an ongoing basis to develop and refine your collection over time. Through Client Projects and RealView Presentations, professionals can provide continued guidance, source new works, and help shape your collection in line with your evolving preferences and objectives.
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