Return Policy
Updated: 8/14/2024
Artviewings is dedicated to providing customers with the highest quality of service and ensuring complete satisfaction with every purchase. When you acquire works on Artviewings through our secure checkout, your purchase is fully protected by Artviewings Buyers Protection. Items not covered under Artviewings Buyer Protection can still be returned subject to the below guidelines.
Step 1:
Within seven (7) days of your merchandise delivery date, please email us at service@artviewings.com or call +1 408.599.8857 between 9:00 AM – 5:00 PM PST Monday through Friday, to give us your order information and the reason for wanting to return the work.
Step 2:
One of Artviewings’ service specialists will review your request and email you the return instructions.
Step 3:
Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Packaging Guidelines for instructions on how to safely pack the artwork for shipment.
Step 4:
Arrange to send the packaged artwork to the address provided in Step 2, using a traceable shipping method. For international shipments, be certain to select "Delivered Duty Paid" (DDP) when creating your shipping label. You are required to pay all fees, including the customs duty when returning the artwork. If DDP is not selected, the amount owed will be taken from your returned funds.
Step 5:
Email all shipping details including the tracking number to service@artviewings.com.
Once the artwork safely reaches the artist or Artviewings Service Center, we will process your return, and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping cost and international customs duty, as applicable) within 7-10 business days of your merchandise return.
Artviewings is not responsible for undelivered returns. Additional shipping fees may apply for international returns.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
What to do if the artwork arrives damaged
Step 1:
Save the original packaging.
Step 2:
Take photos of the damaged artwork and packaging. Within 7 days, please email the photos along with order information to support@artviewngs.com or call +1 408.599.8857 between 9:00 AM – 5:00 PM PST Monday through Friday.
Step 3:
One of Artviewings’ support representatives will contact you to discuss the next steps.
RETURN COST
Artwork covered under Artviewings Buyer Protection is refunded in full including shipping and customs. For items not covered under Artviewings Buyer Protection:
- The buyer is charged a one-way shipping cost.
- An additional restocking fee of 10% of the artwork applies.
- Please note that an additional customs duty may apply when shipping across international borders.
- Certain exceptions may apply.
Once the artwork safely reaches the artist or the Artviewings Service Center, we will process your return, and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus return cost, as applicable) within 7-10 business days of your merchandise return.